What reaches us
A trial request or contact form sends what you typed: an email address, the device you named, a WhatsApp number if you gave one, and your message. An IP address is logged alongside, solely so automated spam can be filtered.
Ordering on WhatsApp shows us your profile name, your number and the plan chosen. Payment details are handled entirely by your payment provider and never reach us.
The support thread itself
Conversations stay in WhatsApp and are not exported, mined or analysed. What that means practically: if you send a photograph of your television to diagnose a fault, it sits in a chat thread and nowhere else. We keep no transcript archive and build no profile from what you ask.
What we never collect
Nothing about what you watch is tied back to you for any purpose beyond keeping streams running. No viewing profile is assembled, nothing behavioural is offered for sale, and there is no advertising arrangement on this site that would make either worth our while.
Why it is kept
To create the line, send credentials, answer messages and warn you before a term lapses. None of it goes to third parties for marketing.
Measurement
Analytics here count visits and show which pages get read. No advertising cookies are set and nothing follows you elsewhere. Blocking them breaks nothing at all.
How long it stays
Account records live for the active term plus twelve months, so a returning subscriber keeps existing credentials, then are deleted. Form submissions go at ninety days. Neither interval is longer than its purpose.
Getting it removed
Ask what is held, have it corrected, or have it erased. and it closes inside thirty days. No reason is needed and none will be asked for.
Security
Everything travels over HTTPS and is stored where only the support team reaches it. Credentials go to you through WhatsApp, which puts the security of that conversation partly in your hands — treat them as a password and decline requests to forward them.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.