Our position
We act on valid notices under the Digital Millennium Copyright Act and its equivalents, removing or disabling access to identified material. We would far rather receive a notice and settle it than watch a matter escalate, and nothing in this procedure is built to make that harder than necessary.
Reaching the agent
Notices should be sent . What arrives by that route is read by a person rather than filed by a system.
What a notice must contain
Identification of the copyrighted work said to be infringed.
Identification of the material complained of, with enough detail to locate it.
Your name, postal address, telephone number and email address.
A statement of good-faith belief that the use is unauthorised by the owner, its agent or the law.
A statement, under penalty of perjury, that the information is accurate and that you are authorised to act.
Your signature, physical or electronic.
Timeline
Valid notices are acknowledged within two working days and acted on within five. A notice missing an element above comes back naming which one, rather than being filed without reply.
Contesting a removal
Material removed in error can be contested by counter-notice along the same route, with equivalent identifying detail plus a statement under penalty of perjury. It is weighed on its contents rather than on its sender.
Questions about this policy: message us on WhatsApp +212 663 813 479 or use the contact page.